French Public Service

I called the French electricity service today to fix the name on my account. (They incorrectly recorded no less than my sex, the spelling of my name, and the order of my first and last names.) I was greeted with the following automated message in French:

Thank you for calling ____. If you have your account number, please enter it now. If you do not have your account number, please press the pound sign so that you pause this message while you look for your account number.

I decided to hang up and call back later, which was probably their goal all along.